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Terms Conditions That Govern Your Account

These terms set out the rules between you and jilievo when you open an account, place a wager, or move funds through bKash, Nagad, or Rocket.

Account eligibility rulesWallet & payment termsJurisdiction-dependent accessAccount conduct standardsDispute & closure process

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What These Terms Actually Cover

jilievo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on jilievo you agree to these terms in full. They apply to every action you take — depositing via bKash, Nagad, or Rocket; placing a sports bet; browsing the live casino; or requesting a withdrawal. We may update these terms when our

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services change; the version published on this page is the one in force. If a section conflicts with local law in your region, local law takes precedence and that section does not apply to you. You are responsible for checking whether using this platform is lawful
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where you are. We do not accept accounts from regions where online wagering is prohibited. Accounts found to be in breach of eligibility rules will be suspended and any pending balance reviewed under our closure procedure. Funds moved through local payment rails — bKash, Nagad, Rocket
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— are subject to the same terms as any other deposit method; the payment provider's own terms also apply to that leg of the transaction. We reserve the right to request identity verification before processing any withdrawal.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear or you want to raise a terms-related concern, our support team handles account and policy queries directly. Reach out through the channel that suits you and we'll respond with the relevant policy detail.

Live Chat Open the chat widget inside your account dashboard for real-time help with terms queries, account status, or wallet questions.

Email Support Send a detailed message to our support address for written confirmation of any terms interpretation or account decision you want on record.

Help Centre Our help centre covers common terms questions — account closure, payment rules, eligibility — with step-by-step answers you can read any time.

HOW WE HANDLE ACCOUNTS

Account Security & Data Under These Terms

jilievo applies consistent account-security and data practices that sit alongside these terms. Here is how we handle the areas that matter most to you.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

We keep account and transaction records for as long as required by applicable rules in the regions we serve. You can request a summary of your data through the support email.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number registered on your account. Mismatched details delay processing until identity is confirmed.

Terms Change Notice

When we update these terms we post the revised version here with a change date. Continuing to use your account after that date means you accept the updated terms.

Common Questions About These Terms

Real questions from people reading this page — answered plainly.

They apply to anyone who opens an account on jilievo. Eligibility depends on your local law and the regions we currently support — check that before registering.

We can update the terms when our services change. The updated version is posted here with a revision date; using your account after that date means you accept the changes.

Pending balances are reviewed under our account closure procedure. We will contact you via your registered details to explain the outcome and any next steps.

Email our support team from the address linked to your account. We will provide a summary of the data we hold within the timeframe required by applicable regional rules.

Yes. Where a clause conflicts with the law in your region, local law takes precedence and that clause does not apply to you. Access depends on your local law and eligible regions.

Raise it through live chat or email support with your account details and the specific decision you are disputing. We will review it and respond with a written explanation.

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